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Shipping & Returns

SHIPPING POLICY

We ship orders Monday through Friday using standard shipping services. All orders will be processed and shipped within 5-7 business days from the time your order is submitted, unless 2-Day shipping is selected. Orders are usually delivered within 7 days once shipped. 2-Day shipping may be selected when available. Once your package ships, we will send an email with a link to track it. Please note, we do not process orders or shipments on weekends or public holidays.

We offer free standard shipping on all orders in the U.S. We also offer 2-Day shipping in case you need faster delivery.

Please review the checkout page before you submit your order for the shipping methods available for your items. We will arrange for shipment of the products to you in accordance with the applicable method selected. You will pay all shipping and handling charges specified during the ordering process. Title and risk of loss pass to you upon our transfer of the products to the carrier. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.

By law, we must charge sales tax in all states where we have a business presence.

 

Address Change

Shipping addresses require confirmation at checkout, this is to help reduce address related issues. If an address change is needed, please contact us immediately. There is a small window of opportunity for the change to be made prior to order reaching the shipping process. If the order has not already been shipped, your order may be eligible for an address change. If this change is possible, it will be a one-time courtesy service. Please contact us to see if your order is eligible: orders@jergens.com.


Shipping Destination

We currently ship only to destinations within the contiguous United States. We do not ship to Hawaii, Alaska, FPO or APO locations.


Cancelling Order

To cancel your order, please contact Consumer Care (Monday - Friday) as soon as possible. Due to our desire to promptly ship out customer orders, we cannot guarantee that your order can be cancelled. However, we will make every effort to cancel your order provided it has not entered the shipping process.


RETURN POLICY

Thank you for your purchase!

We hope you were satisfied, however, if you would like to return your purchase, you may do so for a refund only. Please see below for more information on our return policy. 


Return Requirements

All returns must be postmarked within thirty five (35) days of the purchase date. Products must be returned in new and unused condition, in original packaging, with all original labels attached.


Return Process

Please contact our customer care team to ensure we service your return in the most appropriate manner.

Please note, you will be responsible for all return shipping charges. We advise that you use a trackable method such as USPS, UPS, FedEx and to access and provide the shipment tracking once available.

You can reach us at orders@jergens.com.

After contacting us and obtaining return authorization, please ship the item to the following address:


CPGIO Attention: Jergens Holiday

1150 N Swift Rd

Unit A

Addison, IL 60101


Please note, all returns are subject to a restocking fee if items are returned used/opened, returned due to a bad address, or refusal.


Exceptions

Used/Opened product cannot be returned.


Defective/Damaged Product

If a received item is defective or damaged, please contact us directly: orders@jergens.com. Please note, images may be required for all claims of defect and damage.


Refunds

After receiving your return and inspecting the condition of the item, we will process your refund. Please allow fourteen (14) business days from the receipt of your item to process your return. Please allow 5 business days for the funds to appear to the original form of payment, depending on your financial institution. You will be notified once the refund has been initiated.


Consumer Care

If you have any questions about your order, please contact us at orders@jergens.com Monday - Friday, 9AM - 5PM CST.